Last week in the fourth of this five-part series, I covered improving the situation by mitigating or eliminating the root causes will keep you on the path to ensuring the change you’re making is a sustainable solution for your organization (Click here to revisit Part 4 - Improve the Process).  The third step was to analyze the process and identify the root cause(s) of the defects (Click here to revisit Part 3 - Analyze the Process).  The second step was to measure the critical to quality (CTQ) characteristics of the process you think is causing the problem (Click here to revisit Part 2 - Measure the Process).  And the first step was to really define the problem using voice of the customer (VOC) and critical to quality (CTQ) characteristics (Click here to revisit Part 1 - Define the Problem). Now comes the fifth thing you can do to ensure your change is here to stay in the organization.