Critical to Quality

Measure the Process - Part 2 of 5

Measure the Process - Part 2 of 5

Last week in the first of this five-part series, I covered really defining the problem using voice of the customer (VOC) and critical to quality (CTQ) characteristics will start you on the path to ensuring the change you’re making is a sustainable solution for your organization (Click here to revisit Part 1 - Define the Problem). Below is the second thing you can do to avoid your change becoming the flavor of the month.

5 Things You Can do to Ensure your Change is a Sustainable Solution - Part 1 of 5

5 Things You Can do to Ensure your Change is a Sustainable Solution - Part 1 of 5

You’re about to make, or are in the middle of making a change at your organization and are wondering, is this change really going to stick? How do I prevent this change becoming the improvement flavor of the month? Or maybe your change is moving right along and you just want to ensure it stays on track. Below is the first thing you can do to ensure the change you’re making is a sustainable solution for your organization.