Last week in the third of this five-part series, I covered analyzing the process and identifying root cause(s) of the defects will keep you on the path to ensuring the change you’re making is a sustainable solution for your organization (Click here to revisit Part 3 - Analyze the Process). The second step was to measure the critical to quality (CTQ) characteristics of the process you think is causing the problem (Click here to revisit Part 2 - Measure the Process). And the first step was to really define the problem using voice of the customer (VOC) and critical to quality (CTQ) characteristics (Click here to revisit Part 1 - Define the Problem). Now comes the fourth thing you can do to help ensure your change is here to stay in the organization.