Root Cause Analysis

How Fast do You, Your Organization, and Team Learn?

How Fast do You, Your Organization, and Team Learn?

Happy Easter Everyone!! Watching Covid cases surge again in Massachusetts due to more contagious variants, looser restrictions, and unvaccinated people feeling a false sense of security and moving about more, reminds me of a pattern a lot of humans have. This pattern is the tendency to repeat an issue over and over, whether it be at work, in their relationship, in their family, with their friends, etc., before finally facing the problem, figuring out how to break the cycle, and learning the lesson.

As change agents and leaders, we frequently see this pattern of an organization, team, or individual repeat an issue over and over. Unfortunately a lot of times it takes the organization being in a lot of financial pain, the team being in great distress, or an individual being in a lot of emotional pain over the issue having repeated several times before they’ll finally face and address the problem. The question is, how fast do you, your organization, and team learn? How many times does an issue repeat before the problem is faced and addressed?

What are some examples of an organization, team, and individual repeating an issue over and over?

Analyze the Process - Part 3 of 5

Analyze the Process - Part 3 of 5

Last week in the second of this five-part series, I covered measuring the critical to quality (CTQ) characteristics of the process you think is causing the problem will help ensure the change you’re making is a sustainable solution for your organization (Click here to revisit Part 2 - Measure the Process). The first step was to really define the problem using voice of the customer (VOC) and critical to quality (CTQ) characteristics (Click here to revisit Part 1 - Define the Problem). Now comes the third thing you can do to help ensure your change is here to stay in the organization.