Last week in the second of this five-part series, I covered measuring the critical to quality (CTQ) characteristics of the process you think is causing the problem will help ensure the change you’re making is a sustainable solution for your organization (Click here to revisit Part 2 - Measure the Process). The first step was to really define the problem using voice of the customer (VOC) and critical to quality (CTQ) characteristics (Click here to revisit Part 1 - Define the Problem). Now comes the third thing you can do to help ensure your change is here to stay in the organization.